Job Description
The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of Litigation Support and Management Services. For more than four decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and back-office solutions to help increase productivity while reducing operational costs.
Job Duties
• Establish, implement and manage policies and procedures for the firm’s Records & Information
Management (RIM) program, including responsibility for compliance, centralized file inventory,
retention, retrieval, destruction, technology advancement, training, and continuous
improvement of the program.
• Manage security and protection of organizational information by providing leadership and a
practitioner’s approach to the day-to-day operations of records program for a law firm with
multiple sites.
• Advise employees at all levels to ensure proper maintenance, receipt, transmittal, retrieval and
disposal of records as governed by local, state and federal laws.
• Understand the firm’s business and RIM objectives. Working closely with internal stakeholders
and external industry experts to analyze needs and trends. Identify shortfalls and create action
plans to address issues.
• Develop and implement content/records management policy and procedures, including both
physical and electronic documents, images, email, etc.
• Create firm wide RIM strategy. Champion the RIM program to Senior Management to heighten
their awareness of RIM as a key business resource. Communicate ROI and benefits of
implementation.
• Manage, with input and support from IT, the firm’s RIM software platform and usage policies.
• Work closely and effectively with senior management, department and business group leaders,
and IT to ensure the RIM system and programs are adhered to and maintained.
• Develop, implement, and maintain a firm wide RIM training program. Communicate with key
stakeholders to proactively ensure organizational understanding, compliance, and
interrelationship of records and business processes.
• Collaborate with legal counsel to update and maintain legal hold and ethical wall processes and
• procedures.
• Maximize profitability through the effective utilization of assets and resources.
• Analyzes key performance indicators and prepare reports for appropriate management and
stakeholders to demonstrate the effectiveness of the RIM program.
• Manages the recruitment, selection, orientation and retention of employees within the Records
Department.
• Manages employee performance by coaching, counseling and motivating employees to achieve
the highest levels of productivity and job satisfaction; participates in periodic and annual
performance and salary reviews; solves employee relations issues and participates in disciplinary
action.
• Ensure timely completion of necessary administrative duties, procedures and preparation of
monthly management reports as required.
• Provide user support for RIM products.
• Perform comprehensive, detailed information gathering, documentation and ownership of
problems, issues and requests from initiation through resolution.
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